We want you to feel confident purchasing from Calm Practice Systems. Because our products are digital downloads delivered instantly after purchase, we have a straightforward refund policy designed to be fair to both you and us.
We offer a full refund within 7 days of purchase — no questions asked — as long as you have not downloaded your files. Once the files have been downloaded, all sales are final.
You are eligible for a full refund if all of the following are true:
Your refund request is submitted within 7 days of your purchase date, and you have not yet downloaded the product files from your delivery email.
To request a refund, email us at [email protected] with your order number and the email address used at checkout. We'll process eligible refunds within 3-5 business days.
We are not able to offer refunds in the following situations: the product files have been downloaded, more than 7 days have passed since your purchase date, or the request is based on a change of mind after download.
Because our products are digital and instantly accessible, we cannot offer refunds after files have been accessed — similar to the policy of most digital software, course, and template providers.
If you experienced a technical issue — your download link didn't work, files were corrupted, or you didn't receive your delivery email — we will always make it right regardless of timing. Just reach out and we'll sort it out.
Email us at [email protected] and describe what happened. We typically respond within one business day.
If you initiate a chargeback with your bank or credit card provider before contacting us, we reserve the right to contest the chargeback with documentation of your purchase and download activity. We'd much rather resolve any issue directly — please reach out first.
Questions about a purchase or this policy? Email us at [email protected]. We're a small operation and we genuinely want every customer to be happy with their purchase.